Shipping & FAQ

Q

Which countries do you currently ship to?

A

We ship to all countries where EMS service is available.

Q

What payment methods are available?

A

We accept Visa, Mastercard, Discover, American Express, Diners, JCB credit cards. You can also pay using PayPal , Google Pay and Shop Pay.

Q

How long does it take to deliver the products?

A

The time required for product delivery varies depending on the delivery location, typically ranging from 7 days to around 14 days.

Q

What is the shipping fee?

A
An invoice will be sent from Us for Shipping Costs will be sent to your email. Shipping cost is based upon the weight of all prizes won. We ship based on the shipping fees provided by EMS, which is operated by Japan Post. Please refer to the following table, which categorizes shipping fees into five zones. To determine the zone to which your destination belongs, kindly check the Japan Post website.

Shipping fee table:

shipping-fee-table

Q

Can you provide tracking services?

A

Yes, we offer tracking services. Tracking number will be informed by email when products are shipped.

Q

Can products be returned or exchanged?

A

In the event you receive defective or incorrect products, we usually provide a refund. Please note that if items are returned to Japan due to the recipient being unavailable for an extended period or failure to pay taxes and duties, we will be unable to offer a refund. If you wish to receive a refund for defective products, please contact us.

Q

Is there any privacy protection?

A

In our store, we prioritize the protection of your privacy. Personal information received from customers will not be used for purposes other than shipping products and responding to inquiries. Additionally, personal information is protected by encrypted communication.

Q

About restricted and prohibited items

A

Each country/region has different quarantine laws for mailed items. Customers are responsible for contacting the customs office of the receiving country and confirming detailed information when making a purchase. We do not sell products
regulated by the Washington Convention, such as musk extracts, bear gallbladders, rhino horns, etc.

Q

About customs procedures and duties

A

Purchased items may be subject to customs duties and other import taxes when clearing customs in the receiving country. In such cases, the recipient will be responsible for directly paying the required fees to the delivery company upon delivery. Please note that policies regarding tax collection and customs fees vary by country/region, so please contact the customs office of the receiving country for more information.

Q

What currency can be used for settlement at Kuji in Japan?

A

Kuji in Japan accepts payments in Japanese yen.
※ Kuji in Japan does not charge any additional fees. However, when using a card in a currency other than yen, some banks may charge you an international transaction fee. Please inquire with your bank before making a purchase.

Q

Can I cancel my order after placing it?

A

Yes, you can cancel your order within 30 minutes of placing it. However, after this timeframe, cancellations are not possible. We appreciate your understanding in this matter.

Q

Q: How long do I have to bundle my purchases for combined shipping?

A

A: You can combine all items purchased within one month from the day of your first purchase into a single shipment to save on international shipping costs.

Q

Q: What is the benefit of bundling my purchases?

A

A: Bundling your purchases helps you save on international shipping costs by consolidating your orders into one shipment.

Q

Q: Can I request the removal of capsules from my items?

A

A: Yes, you have the option to request the removal of capsules from your items. This reduces the overall weight of your parcel, further decreasing shipping expenses.

Q

Q: How can I request capsule removal or bundle my purchases?

A

A: You can state your preferences in the purchase comment section during checkout or contact us after placing your order.

Q

Q: Is there any additional cost for these services?

A

A: There is no additional cost for bundling your purchases or requesting capsule removal. These services are provided to help you save on shipping expenses.